Unlocking Handset
On inserting the Lebara Mobile SIM into your phone, if one of the following messages appear on your screen, this indicates that your mobile phone is locked to another network:
SIM Card Not Accepted
Enter Restriction Code
Enter Special Code
Enter Subsidy Code
Enter Subsidy Password
Contact Service Provider (Motorola's)
Invalid SIM
Incorrect SIM
SP Locked
To resolve this, contact the service provider that the Mobile Phone is locked to, usually this would be the network of the SIM you were using prior to Lebara Mobile. Generally the Mobile phone will be network locked to one of the following providers.
| Telstra: 125 111 | Optus: 133 937 |
| Three Mobile: 133 320 | Virgin Mobile: 1300 555 100 |
| Soul: 13 34 44 | M8: 1300 888 401 |
| AAPT: 13 88 86 | SIM Plus: 1300 764 844 |
For further information, just call our Customer Care team on 1300 126 122.
Please note that the service provider may charge you a fee for unlocking your phone – please ask them for details.
Low Cost Calling
Existing Customers