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Lebara Mobile SIM cards and recharge vouchers are available from thousands of shops such as: Allphones, Crazy John’s, United Petroleum, 7-Eleven and Caltex. To find your nearest store Click here or call us on 126 122 from your Lebara Mobile or 1300 126 122 from any other phone.

You can activate your SIM online at https://secure.lebara-mobile.com.au/ActiveLBM/activateprepaidservice or call us on 126 122 from your Lebara Mobile. You'll need your passport or Australian drivers licence when you do this.

Calls to 126 122 from your Lebara Mobile are free. Calls to 1300 126 122 from other networks are charged at your service provider’s standard national rate.

The call credit for Lebara Mobile expires after 90 days from last recharge.

We don’t currently offer international / global roaming, however we are looking to introduce this in the near future. If you are travelling to Europe you can purchase a Lebara SIM from selected countries. Please visit www.lebara.com for a listing of these countries.

Lebara Mobile works in the same way as other mobiles when it comes to sending international text messages. When sending an international SMS, after typing the message, dial the ‘+’ symbol followed by the destination country code, then the mobile number excluding the ‘0’ at the beginning.

The handset needs to be compatible with the internationally recognised GSM standards, adopted by all the major handset manufacturers. There are no other restrictions on the type of handset you can use with Lebara Mobile. Please call our customer services team on 1300 126 122 if you are unsure about your handset.

Click here for details.

We automatically deactivate SIM cards if you do not recharge the Service for a continuous period of 120 days. Unfortunately these SIM cards cannot be reconnected and the mobile number also stops being available for you to use after this time.

Please contact Customer  Care on 1300 126 122 as quickly as possible and one of our advisors will help you.

To divert all your calls to voicemail dial 1212 from your Lebara Mobile and wait for the voice prompt to confirm this has been activated
To remove the divert all calls to voicemail dial 1213 from your Lebara Mobile and wait for the voice prompt to confirm this has been activated

Generally, the maximum number of mobile numbers registered under one name is 3. Each mobile service should be registered under a valid name and address. Restrictions could be placed on the mobile if this does not occur.  If you need to register more than 3 mobile numbers in your name, please contact our customer care team on 1300 126 122.

If you have a query concerning premium SMS/MMS service charges please contact the content supplier directly. Details of the content supplier can be found  at www.19sms.com.au

Calls to Jakarta, Indonesia which have the country code and area code +62 21 are charged at 1c per minute.  Calls to any other area codes in Indonesia are charged at 9c per minute.  A 25c flagfall applies to all calls.