If you have any questions about our services, including how to buy a Lebara Mobile Prepaid SIM or to learn more about how our services work please contact our customer services team.
Our opening hours are 9am - 8pm (Sydney time), 7 days a week.
Please dial 126 122 if you are calling from your Lebara Mobile.
If you are calling from any other mobile or from a fixed line please dial 1300 126 122
Important numbers at a glance
| Customer Services from your mobile | 126 122 |
Free |
Customer services from a fixed line or other mobile phones |
1300 126 122 |
Calls charged at your service provider's rate |
Voicemail from your mobile |
121 |
20c per minute |
| Voicemail from a fixed line | 0414 121 121 |
Calls charged at your service provider's national rate |
Theft or loss |
1300 126 122 |
Calls charged at your service provider's national rate |
Emergency Number |
000, 112 |
Free |
By Email
We really do value all of your comments, so please feel free to email us on care@lebara-mobile.com.au and we’ll be sure to reply as soon as we can!
By Post
If you would like to write to us we’d love to hear from you. Our address is:
Customer Care
Lebara Mobile
Level 6, 61 Lavender Street
Milsons Point
NSW 2061
Events Sponsorship
At Lebara we understand our services mean more to our customers than just making calls. We know just how important it is for our customers to stay in touch – we know this because we’re constantly supporting and attending community events and festivals. That’s why we stick to our brand values in everything we do:
Always give customers value for money
Ensure all our connections are great quality
Make our products easy-to-use & our prices easy to understand
Give our customers the convenience of direct-dial international mobile calling
Make sure all our relationships are built on trust
Always be empathetic to the needs of diverse communities
As such, Lebara Mobile is always working with, and looking for, local partners and events to ensure the widest availability of our products and services to diverse communities. Our communications strategy is focused around engaging directly with customers through local events, ethnic celebrations and festivals.
If you have an event that you’d like us to support, sponsor or attend, please get in touch with the details, we’d be only too happy to listen. Please send an email with details of the event and how to get in touch with you to:
Email: events.oz@lebara.com
Low Cost Calling
Existing Customers